It is with great love and respect for our relationships with clients that we have created this space where we always revise our policies and procedures. 

We have dedicated this space to informing all our clients about our policy and procedural changes for all services at Multitasking Mum.  

It is based on guiding the organisation's actions and establishing rules and procedures.

Through our policies, we are able to clarify and standardise the attitude of our employees regarding certain topics such as payment, cancellations, quality of service, health & safety, and environment, among others.

The deadline for payment of Multitasking Mum services is 24 hours upon receiving the invoice. We do not provide longer than this. 

You will receive this invoice from our financial sector and will have 24 hours to make to payment.

Multitasking Mum’s policy is to charge a 40-dollar fee each day for late payments after 24 hours. 

We appreciate your support.

Cancellation Policy

Dear customers,
 
Multitasking Mum has a Policy for cancellations, which means we have a fee of 35,00 for these cases:
 
- All cancellations must be advised 24 hours prior to the cleaning;
- If you forget to let the keys and do not advise before the cleaner arrives;
- If you do not leave the keys accessible;

Payment Policy

The deadline for payment of Multitasking Mum services is 24 hours after you receive the Invoice. We do not give a deadline for payment.

 

You will receive this invoice from our financial sector and you have 24 hours to make to payment. 

 
Please, if you need to cancel and reschedule any service, just send a text message to 
booking@multitaskingmum.com.au or contact Paloma Pacheco 0416321361,

 

Or if you are suffering from any financial hardship due to COVID-19 contact us through:
internalcontrols@multitaskingmum.com.au